Fix: Netflix Subtitles not Working (2023)

Do you ever experience having trouble understanding what is being said in the movies or TV shows you watch on Netflix? If you struggle to understand what the characters are saying and the subtitles are not helping, then you will understand the problem.

Netflix has become a way of life for people who love streaming television and movies, but being unable to hear what the characters say makes enjoying the experience much more difficult. In addition, it is agitating having to rewind and replay several scenes to listen to what was said.

A solution to this is for Netflix to ensure all of their subtitles are working correctly and accurately.

How to turn on subtitles on Netflix smart TV

Short answer: On a Netflix smart TV, press the down arrow button on the remote and select Subtitles. Choose the language of the subtitles you want to see and select from the list of options. Your subtitles will appear on the TV screen.

If you’re watching TV shows or movies on Netflix and need subtitles, enabling them is straightforward. The following steps will help you turn subtitles on for your Netflix Smart TV:

Step 1: Launch the Netflix App

Launching the Netflix app on your smart TV is the first step to turning subtitles on. To do so, find the Netflix app icon on your Smart TV’s home screen, or locate the app in your list of apps and launch the app.


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Step 2: Select Show or Movie

Once the Netflix app launches, select the show or movie you want to watch. Then, you can search for the content directly or browse the selection of shows and movies.

Step 3: Hit the Menu Button

Once the show or movie you’ve chosen starts playing, hit the *Menu* button on your remote control to reach the on-screen display.

Step 4: Navigate to Audio & Subtitles

Please navigate the Audio & Subtitles menu on-screen and select it with your remote control. This will include a list of available audio, subtitles, and dubbing options.

Step 5: Select Subtitle Language

After you’ve opened the Audio & Subtitles, you can select the subtitle language of your choice. You’ll find subtitles for dozens of languages, including English, Italian, French, Spanish, German, etc.

Step 6: Activate Subtitles

Once you’ve selected the language of the subtitles, they should be activated and appear immediately on the screen. Turning subtitles on for Netflix on your smart TV is easy and doesn’t require any advanced tech knowledge. Following the above steps should help you turn subtitles on quickly and easily.

Fix: Netflix subtitles not working (Android, iPhone, Smart TV)

Android/ iOS

Are you having trouble with Netflix subtitles not working on Android? Fret not, as this issue is prevalent and can almost always be easily fixed. Follow the steps below to learn how to get your Android device’s Netflix subtitles working again quickly.

Fix 1: Update Your Netflix App

If your Android’s Netflix subtitles aren’t displaying, you’ll need to ensure your Netflix app is up to date. To do this, open the Google Play Store, locate the Netflix app, and tap the “Update” button. After the app has been updated, close the Play Store and try playing a video with subtitles to see if the issue has been fixed.

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Fix 2: Check Your Subtitle Preferences

If your Netflix subtitles are still not displaying, the next thing to do is ensure the correct subtitle preferences have been set. To do this, open the Netflix app and find the video you want to watch with subtitles. Then tap the “audio and subtitles” button, and make sure the “subtitles” and “auto-play next episode” options are enabled.

Fix 3: Clear the Netflix App’s Cache

If the subtitles preferences have been set correctly and the subtitles are still not displaying correctly, it’s time to clear the Netflix app’s cache. To access the app’s settings, open the Netflix app, go to the Settings menu, and select the “Clear Cache” option. After the cache has been cleared, try playing the video again and see if subtitles are now displaying.

Fix 4: Re-install Netflix App

If clearing the cache doesn’t help fix the issue, the final thing to do is re-install the Netflix app. To do this, open up the Google Play Store and uninstall Netflix. Then reboot your device, reopen the Play Store, and re-install Netflix. After re-installing the app, try playing the video again and see if the subtitles are now displaying.

In conclusion, if Netflix subtitles are not working on your Android device, the issue can almost always be fixed by following the above steps. Once the correct subtitles settings have been enabled, the cache cleared, and the app re-installed, the issue should be solved, and you’ll be able to enjoy your favorite videos in no time.

Smart TV

If you’re watching a movie or show with subtitles on Netflix through a Smart TV and they’re not displaying correctly, it can be a source of incredible frustration. In this article, we’ll look at some common issues that could be causing the problem and how to fix them.

Fix 1. Check the Audio Settings

If the system audio settings on your TV are not correct, then that could be causing the subtitles not to display correctly. Double-check all the audio level settings and ensure they’re all set correctly.

Fix 2. Try Disabling Subtitles

Sometimes the subtitles can be enabled on the device settings before you open the app. This can lead to them being displayed incorrectly. Disable the subtitles on the grounds and reopen the Netflix app to check if the issue has been fixed.

Fix 3. Clear your Streaming Device Cache

If that hasn’t fixed the issue, try clearing the streaming device’s cache. This can be done through the device settings menu or by unplugging the machine, waiting a few minutes, and then plugging it back in. But, again, check the settings beforehand to ensure no critical information is lost.

Fix 4. Restart the Device

If none of the above has worked, the next step is restarting the streaming device. First, turn it off and wait a few minutes before turning it back on and then check to see if the subtitles are still displaying incorrectly.

Fix 5. Uninstall and Re-install the Netflix App

Finally, if all else fails, the last thing to do is uninstall and re-install the Netflix app. Make sure to back up any critical information in the device in case it gets lost during the uninstallation process.

Hopefully, these steps have helped you to fix the issue with the Netflix subtitles on your Smart TV. However, if none of these methods work, then there may be a deeper issue that needs further investigation.

Final words

In conclusion, Netflix subtitles not working can be incredibly frustrating, as it restricts the user’s viewing experience and can even affect an individual’s understanding of certain content. Fortunately, there are ways to troubleshoot and resolve this issue.

The first step is to check a user’s Netflix account, settings, and preferences. After this, their computer and Internet connection should be examined, and if these have not been able to remedy the situation, more technical guidance should be sought from the appropriate Netflix customer support.

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